How installation works
Day 1 to day 45.
Installation is a project with a start and an end, not a signup fee. Here is the whole thing, including what we need from you — because the fastest way to slip a timeline is a decision nobody made. Nothing in installation needs a visit: it is a form, a forward, test calls with you on the line, and a fifteen-minute video call at the end.
- Days 1–3
Kickoff and carrier paperwork
What we do
- Give you what your carrier registration for customer texting asks for — the business details, the sample messages and the opt-in wording, ready to file
- Pull your call data and existing phone setup
- Agree the escalation rules: what counts as an emergency, who gets called, when
What we need from you
- Name one point of contact with authority to decide
- Give us access to your phone system, your working hours, and who is on the trucks
- Tell us your services, price ranges, and service area
- Days 4–8
Build
What we do
- Configure the voice agent on your services, pricing and FAQs
- Set up your schedule — working hours, technicians, and how many jobs fit a slot — so bookings are checked against real availability
- Write your opening line — AI disclosure, and the recording notice if you record
What we need from you
- Come back on the draft opening line and the escalation rules within 3 business days
- Days 9–12
Testing — a scripted call set
What we do
- Run the scripted test set: emergencies, price shoppers, wrong numbers, people who will not get to the point
- Fix what the tests find, then re-run them
- Sit on live test calls with you so you hear it before your customers do
What we need from you
- Take one testing call with us and throw it your real scenarios
- Days 13–14
Go-live
What we do
- Port or forward your number
- Fifteen minutes on a video call with whoever answers your phone now, so nothing about a transferred call surprises them
What we need from you
- Approve go-live. Nothing goes live until you have heard it and said yes
- Days 15–45
Hypercare
What we do
- We review every call, every day, and fix what needs fixing
- A scorecard by email every Monday, and every call read in this window
- Tune the agent as real callers surface things scripted tests never would
What we need from you
- Tell us when something sounds wrong. In this window we would rather over-correct
What can push the timeline
Two things, and we would rather name them now than explain them in week three.
- Your carrier registration for texting customers. This one is yours to file and the carriers' to approve, and it can take weeks — ours took seventeen days and four rejections. It does not hold up go-live: everything else works without it, and texts to you work from day one. It is the texts to your customers that wait.
- Waiting on decisions. The build stops when we need an answer about your pricing, your escalation rules, or your opening line and nobody is available to give it. This is why we ask for one named contact rather than a committee.
It starts with the pilot.
We do not install anything before you have heard it answer your own phone. Thirty days, nights and weekends, credited in full against the installation.