Service Edge Digital answers the phone, books the job, chases the review, and sends the invoice — the operations a busy owner never has time for. Here’s the whole loop.
No hold music, no “we’ll call you back.” The AI picks up, understands the problem, and puts the job on your calendar before the caller hangs up.
Answers every call in your business’s voice, quotes a price range, checks your calendar, and books the job — nights, weekends, and holidays included. No voicemail, no missed work.
Caller: “My furnace is out.” → AI: “I can have a tech there 4–6pm today.” → Booked.
If a call ever slips through, the caller gets a friendly text within seconds — “Sorry we missed you, want us to call back or book you in?” — so the lead never goes cold.
A missed call becomes a booked job instead of a callback to your competitor.
After every completed job, the system invites the customer to leave an honest review — every customer, not just the happy ones. You’re notified of all feedback as it comes in, so you can thank people and make any problem right, fast. (No gating, no hiding negative reviews — that’s against the rules, and it backfires.)
Job done → “How did we do? Leave us a quick review” → you see every response, good or bad.
The moment a job is marked done, an invoice goes out by text with a pay-by-card link — plus a polite reminder ladder that chases it until it’s paid. The easier you make it to pay, the faster you get paid — many the same day.
Job complete → text invoice → paid before the truck’s back at the shop.
Every booked job gets routed to the right technician based on skill, location, and who’s free — so nobody’s double-booked and no one’s driving across town for nothing. The schedule builds itself.
Two calls come in at once → the closer tech takes the closer job. No shuffling.
When the first cold snap or heat wave hits, the system drafts a “beat the rush” campaign for your approval and fires it across text and email to your whole customer list — filling the slow weeks before your competitors even notice the weather.
First freeze → “Furnace tune-up before the rush?” to your whole list, in one tap.
One screen shows every call, booked job, and dollar — so you finally know what’s actually happening without digging. And before your first appointment, you get a plain-English text: what’s on the schedule, what needs your attention, what came in overnight.
6:45am text: “4 jobs booked, 1 needs a callback, $2,300 on the calendar today.”
The system keeps an eye on the other shops in your area and pings you when something changes — a competitor drops their pricing, runs a promo, or suddenly racks up a pile of new reviews — so you’re never the last to find out.
Alert: “A competitor just posted 12 new 5-star reviews this week — here’s how to respond.”
The fastest way to get it is to hear it. Book a 20-minute call and we’ll walk your numbers, or listen to the live demo line first.