We answer the phone, book the job, and put every caller on record.
No hold music, no “we’ll call you back.”
Jobs the assistant books go onto your schedule in the client portal, checked against your hours and your technicians. A private link subscribes Google Calendar, Outlook or an iPhone to them. It only reads: nothing is written into your calendar, and nothing in your calendar comes back to us.
Answers in your business’s voice, checks your schedule against real technician availability, and books the job. Nights, weekends and holidays. No voicemail, no missed work.
Caller: “My furnace is out.” → “I can have a tech there 4–6pm today.” → Booked.
A caller who rings off before booking still leaves their number and what they wanted. It lands in your portal with the transcript and a summary, so somebody rings back that morning instead of never knowing they called.
Caller hangs up at 00:12. The number, “no heat upstairs”, and the time are waiting for you.
Hear it handle a call: ring our demo shop, Iowa Peak Heating & Cooling, on (563) 227-0923 and tell it your AC died. Or ring our own line, (563) 723-4086 — the same assistant answering for us. Then put it on your own phone for thirty days, nights and weekends. The handover is a fifteen-minute video call, and nothing about it needs a visit.