AI & Call-Recording Disclosure

You're talking to an AI assistant

When you call a business that uses Service Edge Digital, your call may be answered by an automated AI assistant rather than a person. It says so in its opening sentence, before you say anything. If you ask directly whether you're speaking to a machine, it will confirm.

You can ask for a person at any time. The assistant does not transfer calls — it takes your details and has someone from the business call you back, usually within the hour. If you would rather not deal with the assistant at all, say so and it will arrange the callback without going further.

Calls may be recorded and transcribed

To book jobs accurately, keep a record, and improve service, calls may be recorded and converted to text. Recordings and transcripts are handled under our Privacy Policy — encrypted, access-limited, and never sold.

Consent works differently by state

U.S. states differ on call-recording consent. Some require only one party to consent (“one-party consent”); others require everyone on the call to consent (“all-party” or “two-party consent”). Which rules apply depends on where the business and the caller are located.

The assistant's opening line discloses that it is an AI. It does not currently announce recording separately. Businesses operating in all-party-consent states are responsible for the recording notice their callers receive — we write that line with you during onboarding and can change it on request.

What we do

• The assistant identifies itself as an AI in its first sentence, on every call.
• We write your greeting with you during onboarding, for the states you operate in, and we can change it for you at any time on request.
• We encrypt and access-limit recordings and transcripts, and never sell them.
• Anyone can reply STOP to any text message to stop receiving them immediately.

What our clients are responsible for

Businesses that use the service are responsible for configuring and enabling the notices and consents required in the states where they and their callers are located, and for using the service in line with applicable recording, telemarketing, and messaging laws. Our Terms of Service cover this responsibility.

Questions or requests

To ask about a recording or request its deletion, contact the business you called, or reach us at hello@serviceedgedigital.comand we'll help.