AI & Call-Recording Disclosure

You're talking to an AI assistant

When you call a business that uses Service Edge Digital, your call may be answered by an automated AI assistant rather than a person. The assistant is designed to tell you it's an AI, and you can ask to be transferred to a human or to have someone call you back at any time.

Calls may be recorded and transcribed

To book jobs accurately, keep a record, and improve service, calls may be recorded and converted to text. Recordings and transcripts are handled under our Privacy Policy — encrypted, access-limited, and never sold.

Consent works differently by state

U.S. states differ on call-recording consent. Some require only one party to consent (“one-party consent”); others require everyone on the call to consent (“all-party” or “two-party consent”). Because the rules depend on where the business and the caller are located, consent is handled at the start of the call.

What we do

• The assistant can announce, at the start of a call, that the call is being recorded.
• We give each client controls to set the greeting and recording notice for their situation.
• We encrypt and access-limit recordings and transcripts, and never sell them.

What our clients are responsible for

Businesses that use the service are responsible for configuring and enabling the notices and consents required in the states where they and their callers are located, and for using the service in line with applicable recording, telemarketing, and messaging laws. Our Terms of Service cover this responsibility.

Questions or requests

To ask about a recording or request its deletion, contact the business you called, or reach us at hello@serviceedgedigital.comand we'll help.