Privacy Policy

This policy explains how Service Edge Digital (“we,” “us”) handles information. We act in two roles: as a business that collects information from visitors to this website, and as a service provider that processes information on behalf of the local service businesses who hire us (“clients”). When we process a client's customer information, we do so under the client's instructions and only to provide the service.

Information we collect

From website visitors

• Contact and booking details you provide (name, email, phone, business) when you book a call or reach out.
• Basic technical logs (IP address, browser type, pages viewed) used to keep the site secure and working.

On behalf of our clients (the service)

• Call audio, recordings, and transcripts of calls handled by the automated assistant.
• Caller details a customer provides — name, phone number, address, and job details.
• Appointment and call activity generated while delivering the service.

How we use information

• To answer calls, book jobs, and send booking-related texts — the service itself.
• To operate, secure, support, and improve the service.
• To communicate with you about your account or inquiry.
• To comply with law and enforce our terms.

We do not sell personal information, and we do not share it for advertising.

Text messages (SMS)

We send text messages in two situations: to the owner of a business that hires us, about activity on their own account; and to a person who has called one of our clients and booked an appointment, about that appointment. Consent is captured during the call and recorded with the time and source.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile numbers are shared only with the messaging providers who deliver the message on our behalf, and only for that purpose.

Message frequency varies with appointment activity. Message and data rates may apply. Reply STOP to any message to stop receiving them — honoured immediately and for every sender, whether or not we hold a record for that number — or HELP for help. Replying START resumes them.

Service providers we rely on

We use trusted third parties to deliver the service, and share only what each needs to do its job — for example: telephony and messaging (e.g. Telnyx, Twilio), the voice assistant (e.g. Retell AI), payments (Stripe), scheduling (Cal.com), email (Resend), e-signature (DocuSign), and database/hosting (Supabase). Each is bound to protect the information and use it only to provide its service to us.

How long we keep it

We keep information only as long as needed to provide the service, meet legal and accounting obligations, and resolve disputes. Clients can request deletion of their data or their customers' data, subject to those obligations.

Security

We encrypt data in transit and at rest, limit access to systems that need it, and separate the components that read untrusted content from those that can take sensitive actions. No system is perfectly secure, but we work to protect your information and to notify you promptly if something goes wrong.

Your choices and rights

Depending on where you live (for example, under California's CCPA/CPRA), you may have the right to know what personal information we hold, to request its deletion or correction, and to opt out of any “sale” or “sharing” of personal information. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us below; we will verify and respond as the law requires, and we will not discriminate against you for exercising a right.

If your information was collected by us on behalf of a client (for example, because you called a business that uses our service), your request is best directed to that business; we will help them fulfill it.

Cookies & analytics

We use only the cookies needed to run the site and understand basic, aggregate usage. We do not use them to build advertising profiles.

Children

The service is for businesses and is not directed to children under 13.

Changes

We may update this policy; we will change the “last updated” date above and, for material changes, provide additional notice.

Contact

Questions or requests: hello@serviceedgedigital.com.