The storm passes at 8pm. Your phone starts at 8:05.
Hail, then twenty calls in an hour, and every one of them is a homeowner with a wet ceiling and a list of roofers. Right now you answer three and the rest hear voicemail. We answer all twenty, get every address, and book the inspections.
The after-hours call, in roofing
The roofing after-hours call comes in waves, not one at a time: a storm is an evening of calls, and the ones you miss are the ones a competitor books. The assistant answers every one of them at once, gets the address and what the caller can see — missing shingles, a leak in the bedroom, a tree on the roof — and books an inspection against the slots you have set for storm work. It does not promise a tarp tonight unless you have told it you do that, and it does not talk about insurance beyond taking the question down for you.
What it does on a roofing call
- Answers every call, first ring, day or night, and says it is an AI.
- Works out what the job is and how urgent it is, in the caller's words.
- Books against the schedule in your client portal — your hours, your techs, your slot capacity.
- Sends a confirmation text to the customer once your business’s carrier registration clears.
- Puts the caller through to a person when you give it a number for that; takes details for a callback when you have not.
- Logs, transcribes and summarises every call, so nothing survives on a message pad.
- Answers in Spanish when the caller speaks Spanish, and books the same way; the call summary you read stays in English.
It never invents a price, it says it is an AI in its first sentence, and what it does not do is on the limitations page rather than left for you to find.
Questions roofing companies ask
Can it handle a storm, when the calls all come at once?
Yes. It does not get busy — every caller is answered, at the same time if that is how they arrive. Each one is logged with the address and the damage described, so the morning after a storm you have a list to work from instead of a full voicemail box.
Does it talk to callers about insurance claims?
No. It takes the question down and tells the caller you will cover it on the visit. Insurance is a conversation for a person who has seen the roof, and the assistant is told not to speculate about coverage.
Will it promise same-day tarping or emergency repairs?
Only if you have told us you offer them and set the capacity for them. Otherwise it books the first inspection slot and says so plainly. It never promises a truck it has no way to send.
What about the callers who just want a free estimate?
It books them. An estimate visit is a slot on your board like any other, and it goes against the capacity you set for estimates so they do not crowd out the paying work.
Hear it on your own phone.
Twenty minutes, our number, the call you get at 9pm. If it is not obviously good, you have lost twenty minutes.