A burst pipe does not wait for office hours.
The water heater lets go at 11pm, with water on the floor. Right now that is a voicemail and a homeowner searching for someone who picks up. We answer, help them stop the water, and book the visit.
The after-hours call, in plumbing
Water where it should not be, and the caller wants to hear one thing: how soon. A leak, a backup or no water is an emergency — it takes the address, says the soonest a tech can be there against the capacity you have set, books it, and alerts you. A sewer backup and a dripping tap are not the same call.
What it does on a plumbing call
- Answers every call, first ring, day or night, and says it is an AI.
- Works out what the job is and how urgent it is, in the caller's words.
- Books against the schedule in your client portal — your hours, your techs, your slot capacity.
- Sends a confirmation text to the customer once your business’s carrier registration clears.
- Puts the caller through to a person when you give it a number for that; takes details for a callback when you have not.
- Logs, transcribes and summarises every call, so nothing survives on a message pad.
- Answers in Spanish when the caller speaks Spanish, and books the same way; the call summary you read stays in English.
It never invents a price, it says it is an AI in its first sentence, and what it does not do is on the limitations page rather than left for you to find.
Questions plumbing companies ask
Does it give the caller advice while they wait?
No — it is told not to troubleshoot. That is a plumber's judgement, and a wrong instruction over the phone is worse than none. It gets the address, records what is happening in the caller's words, treats active water as urgent, and gets a tech on the way.
Can it tell an emergency from a routine job?
It asks what is happening and where the water is going. Active leaks, backups and no water are urgent and you are alerted; a slow drain or a faucet swap is an ordinary appointment. You set that rule during installation.
What if the caller asks what it will cost?
It never invents a price. If you have given us a service-call fee it states that, and it says whether the fee is waived on repair; for anything else it says a technician will quote on site and books the visit.
Does it handle calls when my crew is already on a job?
That is the call it exists for. It answers while every truck is out and books against the capacity you set, so a job only lands where a tech can get to it. It does not get busy: two callers at once are both answered.
Hear it on your own phone.
Twenty minutes, our number, the call you get at 9pm. If it is not obviously good, you have lost twenty minutes.