The phone rings while you are on a mower. Every time.
April, and the calls come while every crew is out and you are on a machine you cannot hear a phone over. Each one is a customer for the season. Right now half of them go to voicemail and ring the next company. We answer all of them and book the estimates.
The after-hours call, in landscaping
Landscaping's after-hours call is really its during-hours call: the phone rings while the crews are cutting, and a missed call in April is a customer for the whole season, lost. A sprinkler line burst on a Saturday is the closest thing this trade has to an emergency, and the assistant treats it that way — address, what is flooding, and a callback flagged urgent. The rest is quotes and recurring service, and it takes the address, the size of the job in the caller's words, and books an estimate visit against the slots you give it.
What it does on a landscaping call
- Answers every call, first ring, day or night, and says it is an AI.
- Works out what the job is and how urgent it is, in the caller's words.
- Books against the schedule in your client portal — your hours, your techs, your slot capacity.
- Sends a confirmation text to the customer once your business’s carrier registration clears.
- Puts the caller through to a person when you give it a number for that; takes details for a callback when you have not.
- Logs, transcribes and summarises every call, so nothing survives on a message pad.
- Answers in Spanish when the caller speaks Spanish, and books the same way; the call summary you read stays in English.
It never invents a price, it says it is an AI in its first sentence, and what it does not do is on the limitations page rather than left for you to find.
Questions landscaping companies ask
Can it give a quote for mowing or a cleanup?
It never invents a price. If you have given us a service-call fee it states that, and it says whether the fee is waived on repair; for anything else it says you will quote after seeing the property and books the visit.
Does it handle the spring rush?
That is the point of it. It answers every call at once while the crews are out, books an estimate visit against the capacity you set, and logs the address and the job so the evening callback list writes itself instead of living on a message pad.
Can it take a request for recurring service?
It takes the address, what the caller wants done and how often, and books the first visit. The recurring schedule is yours to set from there; the assistant does not commit you to a season of work on one phone call.
What about an irrigation break on a weekend?
It treats water where it should not be as urgent: it gets the address, records what is flooding, flags the call and alerts you. Whether a weekend visit is booked depends on the capacity you have set for it; it does not promise one you have not.
Hear it on your own phone.
Twenty minutes, our number, the call you get at 9pm. If it is not obviously good, you have lost twenty minutes.