Your phone rings at 9pm with no heat. Who answers it?
A furnace quits on the coldest night of the year and the call comes in at 9:14pm. Right now that goes to voicemail and the homeowner rings the next name on the list. We answer, get the address, and put the job on tomorrow's board.
The after-hours call, in HVAC
A kid in the house and a thermostat reading 54. The caller wants two things: to know somebody is coming, and when. We ask what the system is doing, confirm the address, book a priority slot against the capacity you have set — tomorrow first thing, or tonight if you run an on-call tech — and tell you it was an emergency. A no-cool call in July is the same call with the temperature reversed.
What it does on a HVAC call
- Answers every call, first ring, day or night, and says it is an AI.
- Works out what the job is and how urgent it is, in the caller's words.
- Books against the schedule in your client portal — your hours, your techs, your slot capacity.
- Sends a confirmation text to the customer once your business’s carrier registration clears.
- Puts the caller through to a person when you give it a number for that; takes details for a callback when you have not.
- Logs, transcribes and summarises every call, so nothing survives on a message pad.
- Answers in Spanish when the caller speaks Spanish, and books the same way; the call summary you read stays in English.
It never invents a price, it says it is an AI in its first sentence, and what it does not do is on the limitations page rather than left for you to find.
Questions HVAC companies ask
Does it know the difference between a no-heat emergency and a tune-up?
Yes. It asks what the system is doing and who is in the house, treats no heat, no cool and a gas smell as urgent, and books a tune-up as an ordinary appointment. The rules for what counts as an emergency are yours, set up with you during installation.
Can it quote a repair price over the phone?
It never invents a price. If you have given us a service-call fee it states that, and it says whether the fee is waived on repair; for anything else it says a technician will quote on site and books the visit.
What happens if it cannot help the caller?
It takes the name, the number and what is wrong, arranges a callback, and alerts you if it was an emergency. Given a number to transfer to it can put the caller through instead; without one it says plainly that it cannot transfer.
Does it tell callers it is an AI?
In its first sentence, on every call. If you record calls, the recording notice is spoken there too — both written into the opening line before go-live.
Hear it on your own phone.
Twenty minutes, our number, the call you get at 9pm. If it is not obviously good, you have lost twenty minutes.