Sparks, a burning smell, half the house dark.
The panel is buzzing, the kitchen lights are out, and it is 8pm. Right now that is a voicemail and a homeowner deciding whether it can wait until morning. We answer, take it seriously, and get a visit on the board.
The after-hours call, in electrical
This is the call where the caller is not sure whether it is dangerous, and the assistant is told not to guess. A burning smell, sparks or no power is an emergency: it takes the address, says the soonest a tech can be there, flags it urgent and alerts you straight away. A breaker that will not reset is a normal visit. The distinction is yours to set, and it errs toward urgent.
What it does on a electrical call
- Answers every call, first ring, day or night, and says it is an AI.
- Works out what the job is and how urgent it is, in the caller's words.
- Books against the schedule in your client portal — your hours, your techs, your slot capacity.
- Sends a confirmation text to the customer once your business’s carrier registration clears.
- Puts the caller through to a person when you give it a number for that; takes details for a callback when you have not.
- Logs, transcribes and summarises every call, so nothing survives on a message pad.
- Answers in Spanish when the caller speaks Spanish, and books the same way; the call summary you read stays in English.
It never invents a price, it says it is an AI in its first sentence, and what it does not do is on the limitations page rather than left for you to find.
Questions electrical contractors ask
What does it do with a call that sounds dangerous?
A burning smell, sparks and no power are emergencies: address taken, call flagged urgent, soonest slot booked, and you alerted immediately rather than it being filed as a normal booking. A gas smell gets one instruction — leave the building and call the gas company from outside.
Can it troubleshoot over the phone?
No, and it is told not to try — nobody is told to open a panel, touch a breaker or test a circuit. That is your electrician's call, on site. Its job is the address, what happened in the caller's words, and the booking.
Will it give a price for a panel upgrade or a rewire?
It never invents a price. If you have given us a service-call fee it states that, and it says whether the fee is waived on repair; for anything else it says a technician will quote on site and books the visit.
Does it handle commercial callers differently?
Same details — site address, what is out, who to call back — plus the business name. Whether a commercial call is urgent is a rule you set during installation: a shop with a walk-in cooler down is an emergency for the shop.
Hear it on your own phone.
Twenty minutes, our number, the call you get at 9pm. If it is not obviously good, you have lost twenty minutes.